PrintFleet has announced the formation of the PrintFleet C.A.R.E. Group following a reorganization and expansion of its technical and operational customer support functions. The group is structured to provide a broad range of after-sale support and advisory services to all of its customers, from the largest global enterprises to the independent reseller, from simple billing inquiries to direct engagement of core engineering resources.
“We are convinced that PrintFleet has always provided the best and most comprehensive support to customers in our industry,” says Chris McFarlane, CEO. “We are equally convinced that our customers’ expectations will only increase as the value of our Vision, Enterprise and LINK solutions to their businesses continues to grow.
We recognize that our success depends on satisfying those customers. Our intention is to do more than that – we intend to delight them.”Underscoring the PrintFleet commitment to an exceptional customer experience the CARE Group will report directly to the CEO.