RJ Young Successfully Implements e‐automate Across All Facilities

Digital Gateway Inc. (DGI), a subsidiary of ECi Software Solutions and the developer of e‐automate ERP software, announced that RJ Young Co., one of the nation’s recognized leaders in document management solutions, has successfully implemented DGI’s e-automate ERP software across all of its facilities. RJ Young went live with the DGI system in the fall of 2013.

“We are excited to welcome RJ Young Company to our e‐automate community,” said Laryssa Alexander, President of ECi Software Solutions’ Office Equipment Division. “Like the thousands of other dealers that have made the decision to move to e‐automate, RJ Young Company will continue to see their strong growth supported and amplified through the industry‐specific strengths and efficiencies inherent in the e‐automate solution.Working hand‐in‐hand with the Digital Gateway team and its decades of experience, RJ Young seamlessly implemented e‐automate across all of its locations.” E‐automate is the leading enterprise resource planning (ERP) solution for office equipment and managed print service dealers that provide full‐featured accounting, inventory control, sales, service dispatch, contract processing and much more.

It is specifically designed for dealers of all sizes and complexities to help improve processes that will save time, resources and money. One of the most important things for a dealer is the ability to deliver top‐notch service to customers at competitive prices. E‐automate helps them do this through visibility, connectivity, and automation while driving efficiencies into the entire business. “RJ Young chose e‐automate because we needed a robust system to keep pace with our growth, and that requires being able to handle the rigors of a complex portfolio of products, services and customers, all while supporting our in‐house leasing model and advances we’re making in operations and logistics systems,” said Chip Crunk, owner of RJ Young.

“During our rigorous selection process, we spent time in Provo with the e‐automate staff, which assured us that we would have a highly skilled and knowledgeable customer support team behind us through the conversion of our systems,” added Sam Shallenberger, CFO at RJ Young. “Thanks to their help, the conversion went very smoothly due to pre‐planning and training investment RJ Young made early on in the process in consultation with DGI’s assigned training specialist.” “We have a busy but rewarding schedule ahead of us as many more dealers near the completion of their conversion to e‐automate,” said Alexander. “E‐automate continues to prove its ability to scale with the varied needs of our valued customers like RJ Young Co., from start‐ups to large, nation‐wide operations.”