Underlining its commitment to offer superlative after-sales service, Konica Minolta Business Solutions, a global leader in advanced imaging and networking technologies, launches a dedicated support portal for its customers. The launch is aimed at streamlining end-user support for Konica Minolta customers by enabling them to remain connected to the company’s pan-India service network of 1000+ engineers – including 300+ Direct Customer Engineers and 700+ Partner Customer Engineers – round the clock.
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Once logged in, customers can access all the Konica Minolta machines tagged to them and raise new service requests, manage existing requests, or view previous service information. Registered users can also download relevant device software, such as printer drivers, and self-service most of their queries through easily accessible FAQs.
Furthermore, Konica Minolta has enabled a vertical access hierarchy to introduce greater accountability and more secure device management. Multiple users accessing the service portal from the same organisation can only view the machines that have been tagged to them. Customers can also raise a service performance request, allowing them to gain a better understanding of their machines performance and service requirements/timelines.
Speaking on the need for a dedicated customer service portal, Mr. Daisuke Mori, Managing Director – Konica Minolta Business Solutions India Pvt Ltd, said, “At Konica Minolta India, we are committed to becoming an INR 1,000 crore business by the year 2022. Providing superlative customer satisfaction 24X7, 365 days a year is essential to achieving this long-term objective.”
“Through this portal, we are delivering unmatched end-user support to all Konica Minolta customers and helping them realise the maximum productivity and value for their purchase. We are pleased with the traction that the KMCSP portal has received so far, and are confident that many more customers will register for this free-to-access offering in the coming weeks,” he added.
A majority of Konica Minolta customers have already downloaded the app since its launch in December 2018, leaving excellent feedback on the Google Play store. With promotions also being conducted through the channel ecosystem, the company expects to maximize its registered user base on the free-to-access portal. Konica Minolta will also soon introduce an iOS version of the mobile app to enable seamless accessibility across all devices and platforms.
The launch of the KMCSP portal further highlights Konica Minolta’s ‘3R+V’ approach, which aims to deliver Reliability, Responsiveness, Relationship, and Value Addition. A majority of Konica Minolta machines come equipped with the Customer Service Remote Care (CSRC) feature, which allows its engineers to take remote access of installed machines for servicing and support.
Furthermore, the CSRC feature enables service teams to check logs, identify print errors, and measure the level of consumables such as toners to initiate proactive support. All Konica Minolta Production Printing machines come equipped with this innovative feature, as do over 80% of its Office Printing solutions. Through such customer-oriented features and services, Konica Minolta has been fulfilling its brand promise of delivering an unparalleled, end-to-end ownership experience to its customers, while driving greater value and profitability for print and printing businesses across the country.
