Laser printer parts manufacturer Metrofuser announced the addition of a new class focusing on the communication issues and errors associated with Hewlett Packard LaserJet series printer models. This class is the latest addition to an ever-expanding curriculum of training for service professionals. “Since 23 percent of all IT Help Desk Calls are printer or copier related and the bulk of those are printer communication issues,” said Will DeMuth, Metrofuser’s COO, “this class is essential for anyone in the business of supporting or repairing HP laser printers.”
The class will cover a wide range of relevant material for field technicians including driver and firmware installation procedures, NVRAM resets, flash and memory installation, common error code resolutions and TCP/IP network configurations. Students will learn the theory of the systems interface and then work hands-on to configure and install printers and troubleshoot common issues. “The class is structured in an open, student-friendly format,” said Metrofuser’s Eric Katz, “so that all students will feel comfortable and have their needs met.
From entry-level or copier technicians looking to expand their knowledge to Help Desk or Call Center or government service professionals working with managed print services, everyone will come away with a better understanding of how laser printers work in a network environment.” Metrofuser offers weeklong training classes 10 times a year at either one of its two facilities in Roselle, N.J. or Santa Ana, Calif. It plans to add the Network Printer Communications class to these training blocks, but will continue to offer custom training onsite or offsite to anyone who is interested. The next week of training in California is scheduled for January and another week of training will take place February in New Jersey.