Micro Solutions Enterprises (MSE), a global leader in patented technologies for intelligently re-engineered aftermarket toner cartridges, hosted a successful BTA FIX Cost Management for Service 2.0 at the MSE corporate headquarters in Van Nuys, California.
Sponsored by the BTA and MSE, and presented by Ronelle Ingram and Rock Janecek, the FIX Workshop covered topics such as first call completion and proven management and customer service programs. It also addressed MPS and IT issues and offered new management skills to help transition staffs to the realities of solution-based servicing. Luke Goldberg, Senior VP, MSE, delivered a brief history of MSE and its’ ‘tangible differentiators,’ and then tours were given of the MSE production center and automation labs, where the visitors saw firsthand MSE’s investment into technology, engineering, and QC.
Says Luke Goldberg, Senior VP, MSE: “We thought hosting the BTA FIX event was a worthwhile investment for MSE and the attending dealers. It was a mutual learning experience and provided a great venue for networking, education, and ultimately creating stronger relationships. We thank BTA and the attendees for their openness and participation.” Founded in 1994 by Yoel Wazana, MSE is the largest toner cartridge remanufacturer with all of its production facilities based in the U.S., and a leading-edge innovator in the marketplace.
MSE pioneered the process of Intelligent Re-Engineering, which employs patented technologies, proprietary processes, and stringent testing methodologies that result in the market’s best alternative to high-cost OEM print consumables. MSE has sales and distribution in Canada, Europe (UK, Spain and the Netherlands), United Arab Emirates, South Africa, Brazil, California, and Pennsylvania.